Troubleshooting

Symptom:

Videos fail to render, corrupted output, or application crashes during processing

Solutions:

1. 1.
   Reduce Worker Count: If you're using 6+ workers, try reducing to 4 workers. Only use 6+ workers if you have a very powerful graphics card (RTX 3080+ or equivalent).
2. 2.
   Update GPU Drivers: Outdated drivers are the #1 cause of rendering issues. Download the latest drivers from your GPU manufacturer.
3. 3.
   Check System Resources: Close other resource-intensive applications (browsers with many tabs, video editing software, games).
4. 4.
   Monitor GPU Temperature: Ensure your GPU isn't overheating. Use MSI Afterburner or similar tools to check temperatures.

Symptom:

License key not working or "Invalid License" error

Solutions:

1. 1. Check your email for the license key (check spam folder)
2. 2. Use the Recover License page to resend your key
3. 3. Ensure your subscription is active at Manage Subscription
4. 4. Contact support at team@videobatcher.com

Symptom:

Videos take longer than expected to process

Solutions:

1. 1. Enable GPU acceleration in settings (ensure correct GPU is selected)
2. 2. Update GPU drivers to the latest version
3. 3. Increase worker count if you have a powerful GPU (4-6 workers recommended)
4. 4. Use SSD for input/output folders (faster than HDD)

Symptom:

Windows Defender or antivirus software blocks installation or execution

Solutions:

1. 1. Add Video Batcher to Windows Defender exclusions list
2. 2. Click "More info" → "Run anyway" when SmartScreen warning appears
3. 3. The app is safe - false positives are common with new software releases

Symptom:

macOS blocks the app from opening due to Gatekeeper

Solutions:

1. 1. Right-click the app → Select "Open" → Click "Open" in the dialog
2. 2. Go to System Settings → Privacy & Security → Allow "Video Batcher"
3. 3. The app is code-signed and notarized by Apple for safety