Refund & Cancellation Policy

1. Overview

Video Batcher Pro is sold as an auto-renewing subscription (monthly or yearly). Your license key is delivered by email immediately after purchase and unlocks the software for as long as your subscription is active.

This policy explains how billing and renewals work, how to cancel, and when refunds apply. It forms part of our Terms of Service.

Above all: we're here to help. A real person answers billing questions through email, Telegram, or the live chat on this site — billing issues are typically resolved within one business day.

2. Free Trial Before You Buy

We offer a free desktop trial (30 video generations, no credit card required). It does not include Agency automation. The separate seven-day Agency upgrade trial is only for eligible existing paid Standard customers: Agency activates immediately, while Standard remains paid and continues normal billing. New paid Agency subscriptions include the desktop license but no seven-day trial.

3. Automatic Renewal

By subscribing, you authorize us to charge your payment method automatically at the start of each billing period (monthly or yearly, per the plan you selected) until you cancel.

Cancel before your renewal date if you no longer want the service. Standard charges have the 14-day guarantee below. For the Agency upgrade trial, explicitly consent to the exact deadline and automatic $250 USD/month replacement of Standard, or choose Stay on Standard before that deadline through the same email-verified account. Unused prepaid Standard time is accounted for as billing credit, not a cash refund.

4. How to Cancel

You can cancel anytime, in under a minute, using either option:

• Visit Manage Subscription and enter your purchase email — you'll get secure access to the Stripe billing portal where you can cancel with one click.
• Use the "Manage subscription" link included in any of your Stripe email receipts.
• Or simply ask us through any support channel — email, Telegram, or the live chat on this site — and we'll cancel it for you, normally within 1 business day.

Ordinary cancellation stops future renewals at the end of your paid billing period; it does not itself refund past charges. During the Agency upgrade trial, verify the same billing email and choose Stay on Standard at any time before the deadline to prevent Agency conversion and retain valid Standard access. This does not cancel Standard. There are no cancellation fees. When you ask us to cancel through a support channel, your request counts from the moment you send it — even if we process it a little later.

5. Standard Guarantee & Agency Refund Requests

Every Standard charge — first purchase or renewal — is covered by a 14-day money-back guarantee. Ask within 14 days of a Standard charge and we refund it in full. No forms, no hoops: request it through any support channel — email, Telegram, or the live chat on this site — mentioning your purchase email address.

New Agency upgrade terms: if you forget to choose Stay on Standard, request a refund of the first Agency charge within 72 hours of that charge through your verified account or support. Requests are reviewed, not automatically approved. An approved refund cancels Agency and restores only your original Standard entitlement if it remains valid, without adding new paid Standard time. Submitting a request does not itself cancel renewals. This offer does not promise a blanket 14-day guarantee for new Agency purchases or later Agency renewals.

Previously accepted customer terms and any legacy guaranteed refunds, including earlier Agency guarantees, remain protected. The new Agency terms apply only after valid acceptance and do not retrospectively remove existing rights. If the Agency addendum is still a draft, it does not change existing agreements or authorize charges. Mandatory legal rights remain unaffected.

Outside the applicable contractual request window, ordinary refunds and pro-rated partial or unused periods are not promised. Cancelling stops future charges but does not refund past ones. Existing guarantees and mandatory legal rights remain protected. We also refund:

• Duplicate or erroneous charges — if you were billed twice or charged in error, contact us within 14 days of the charge and we will refund it in full.
• Confirmed technical failure — if the software cannot run on a supported system and our support team cannot resolve it, we will refund the most recent charge.
• Where required by applicable law — nothing in this policy limits any non-waivable statutory rights you may have.

Your request counts from the moment you send it, even if we reply later. Approved refunds are returned to the original payment method within 5–10 business days.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — through email, Telegram, or the live chat. We will review the charge under your accepted terms and applicable law. The Standard 14-day guarantee and any legacy guarantees remain protected.

Initiating a chargeback on a valid charge (including renewal of a subscription that was never cancelled) is a breach of our Terms of Service. Licenses associated with a chargeback are suspended immediately pending resolution, and we contest illegitimate disputes with our delivery, activation, and usage records.