Refund & Cancellation Policy

1. Overview

Video Batcher Pro is sold as an auto-renewing subscription (monthly or yearly). Your license key is delivered by email immediately after purchase and unlocks the software for as long as your subscription is active.

This policy explains how billing and renewals work, how to cancel, and when refunds apply. It forms part of our Terms of Service.

Above all: we're here to help. A real person answers billing questions through email, Telegram, or the live chat on this site — billing issues are typically resolved within one business day.

2. Free Trial Before You Buy

We offer a free trial (30 video generations, no credit card required) so you can fully evaluate the software before paying. We encourage every customer to use the trial first — purchases are made with complete knowledge of what the product does.

3. Automatic Renewal

By subscribing, you authorize us to charge your payment method automatically at the start of each billing period (monthly or yearly, per the plan you selected) until you cancel.

Renewal charges are not errors — they are how the subscription you agreed to at checkout works. You are responsible for cancelling before your renewal date if you no longer want the service. That said, if you forget to cancel, you're covered: every charge falls under the 14-day money-back guarantee described below.

4. How to Cancel

You can cancel anytime, in under a minute, using either option:

• Visit Manage Subscription and enter your purchase email — you'll get secure access to the Stripe billing portal where you can cancel with one click.
• Use the "Manage subscription" link included in any of your Stripe email receipts.
• Or simply ask us through any support channel — email, Telegram, or the live chat on this site — and we'll cancel it for you, normally within 1 business day.

Cancellation takes effect at the end of your current billing period: you keep full access until that date, and you will not be charged again. There are no cancellation fees. When you ask us to cancel through a support channel, your request counts from the moment you send it — even if we process it a little later.

5. Refunds — 14-Day Money-Back Guarantee

Every charge — first purchase or renewal — is covered by a 14-day money-back guarantee. Ask within 14 days of a charge and we refund it in full. No forms, no hoops: request it through any support channel — email, Telegram, or the live chat on this site — mentioning your purchase email address.

After the 14-day window, charges are non-refundable and we do not pro-rate partial or unused subscription periods — cancelling stops future charges but does not refund past ones. Regardless of timing, we also refund:

• Duplicate or erroneous charges — if you were billed twice or charged in error, contact us within 14 days of the charge and we will refund it in full.
• Confirmed technical failure — if the software cannot run on a supported system and our support team cannot resolve it, we will refund the most recent charge.
• Where required by applicable law — nothing in this policy limits any non-waivable statutory rights you may have.

Your request counts from the moment you send it, even if we reply later. Approved refunds are returned to the original payment method within 5–10 business days.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — through email, Telegram, or the live chat. Billing issues are almost always resolved within one business day — far faster than a bank dispute — and if you're within the 14-day window, we'll simply refund you.

Initiating a chargeback on a valid charge (including renewal of a subscription that was never cancelled) is a breach of our Terms of Service. Licenses associated with a chargeback are suspended immediately pending resolution, and we contest illegitimate disputes with our delivery, activation, and usage records.